Cancellations and refunds

Last updated: 19 October 2026

Free plan

The Free plan costs nothing and needs no card.

Cancelling a paid plan

• Cancel any time in the dashboard under Plan → Cancel. Nothing more is charged.
• Your plan keeps working until the end of the month you paid for, then moves to Free. Products beyond the Free limit are paused, never deleted.
• You can also cancel the UPI Autopay mandate in your UPI app; Proofloop treats that as a cancellation.

Changing plans

• Upgrading starts at once. The unused part of the month you paid for on the old plan is refunded automatically, worked out by the days left.
• Downgrading starts when the month you paid for ends, so nothing is lost and no refund is needed.

Refunds

• Part-used months are not refunded when you cancel, except as above or where the law requires.
• If you were charged twice, charged after cancelling, or charged for a plan that never switched on, write to support@proofloop.in with the Razorpay payment ID within 30 days. We confirm within 2 working days and refund the full amount.
• Refunds go back to the method you paid with, through Razorpay. Banks usually show them within 5 to 7 working days.

Questions

support@proofloop.in · +919415509509